IT Specialist

Website Blue Ridge Community College

Education Elevated

Primary position purpose:

Provide technical support to faculty, staff and students and assist with common network administration tasks.

Summary of common job duties:

  • Troubleshoot technical issues related to desktop and laptop computers, printers, telephones, online services, and other IT systems.
  • Assist employees and students with technical questions.
  • Document support requests and resolutions using electronic issue tracking systems.
  • Installs, updates and maintains software on desktop and laptop computers.
  • Perform user administration using Microsoft Active Directory.
  • Provide technical and operational support for software applications and IT systems.
  • Create and maintain training and usage documentation for software applications.
  • Assist other members of the IT department with technical troubleshooting.
  • Support a variety of technologies including Windows and
  • Macintosh computers, tablet computers, and software applications such as Microsoft Office.
  • Perform common network administration tasks such as port configuration, VLAN assignment and firmware updates on LAN and WLAN infrastructure.
  • Maintain accurate network and change management documentation.


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