Desktop Administrator

Website J.Crew

Desktop Administrator

The primary responsibility of an Desktop Administrator is to provide technical support and issue resolution for related systems.


Responsible for troubleshooting, problem solving and maintaining corporate desktops, servers, network infrastructure, material handling, phones and other small systems.
Responsible for all aspects of desktop, handheld and mobile printer configuration, performance, and operation.
Responsible for maintenance, repair, upgrades, enhancements, and configuration of hardware, software, and operating systems, in a networked environment.
Provide end-user computer support
Dispatch service requests and issues to appropriate points of contact defined within the IT support organization
Responsible for contacting correct IT/business owners when issues arise
Responsible for implementing new policies and procedures
Working with Team Lead on reporting for analysis
Working with Team Lead on HR requests. E.g. new hires, re-hires, and disables
Contribute to monthly meeting agenda with suggestions for improvement
Experience in both Apple and Microsoft environments is a plus


Bachelor’s degree or equivalent combination of education and experience
3 or more years of experience in a client-server environment
3 or more years’ experience as a Help Desk technician
3 or more experience as a desktop support technician
Technical expertise in Microsoft Windows XP, Windows 7 Office 2010
Working knowledge of Active Directory, Microsoft Exchange
Strong troubleshooting abilities
Ability to work independently and in a team setting
Excellent oral and written communication skills
Proven track record in providing excellent customer service
Ability to handle difficult and complex issues
Highly organized and able to multi-task
Able to prioritize and work independently


2nd shift, Monday-Friday 2pm-10pm

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