Field Service Technician

Website nerdstogo Nerds to Go

Mobile Computer Services

NerdsToGo is a cool, fast-growing company that provides mobile IT solutions to residential consumers and small businesses. We service all types of technology from devices – computers, phones, tablets and printers – to networks, internet connections, security and much more!

We are currently looking for Field Service Technicians, who we call Nerds, to join our team!

The Nerd ​will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have experience in field service and possess key customer service skills. Nerds must have proven technical skills, excellent communication skills and the desire to be a part of growing and exciting team.

Technical Qualifications:
We require A+ certification as well as a background in networking essentials. Other certifications such as Network+, ACMT, and MCSE are desirable. The successful candidate will also have to pass our Nerd Test.

Customer Service Skills:
Experience in working with non-technical customers and setting them at ease
Detail oriented
Proactive in problem solving
Enjoys working with residential customers and small businesses

Duties Include:
Onsite computer solutions for Windows-based PCs and Apple computers
Network installation and maintenance (wired, wireless, LAN, WAN)
Data recovery and loss prevention
Virus protection and Spyware/Adware removal
Computer security enhancement
PC Hardware and software fault isolation and repair
System repair and upgrades
Software upgrade and installation
One-on-one training

Skills & Experience
2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
Proficiency with peer-to-peer and client/server network configurations and troubleshooting
Professional, high-energy, customer-oriented work ethic
Valid driver’s license and a clean driving record
Must be willing to submit to mandatory background check
Optional: MS Servers, routers, switches, hubs, gateways, print servers, Windows
firewalls/proxies

To apply for this job email your details to brian.stauffer@nerdstogo.com